FAQs

Visiting hours

We recommend visiting from 8 am until 8 pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.

How is the laundry done? Can family members take laundry home?

We have laundry services at the facility 7 days a week and launder all of the linens and residents clothing at no cost. If the family prefers to bring the laundry home to launder, please inform the nurse, and provide a laundry bag for us to store the clothing ready to be brought home. If the facility will do the personal laundry, we have fabric markers and ask that each item is labelled so we can ensure the items return to you, and that we add them to the inventory list.

What articles of clothing should we bring?

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

Is there a limit to the number of people who can visit at one time?

We encourage visits from loved ones as much as possible. There is not a set number of visitors that we restrict to, however space in the bedrooms can be limited, so for larger numbers of visitors, we have common spaces and a large outdoor patio available for your comfort. Family members of all ages are welcome to visit. You may also reserve the activities lounge for any special events (birthday, holidays, meals) with notice.

Can we bring a family pet to the facility?

We would love for your family pet come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.

How often will a physician or health professional visit?

Our physician visits all residents within 3 days of admission, and our Nurse Practitioners and physicians round in the facility multiple times per week. It may feel like a change due to hospital doctors round daily, however rest assured our Physicians are on call 24 hours a day, and rounding frequently, so please communicate to your nurse if you’d like to speak with your attending doctor.

Can I take my loved one home for a visit?

Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Vista Post-Acute
Attn: ___________________ Room No. _____
3269 D Street
Hayward, CA 94541

Consider using our Send a Greeting feature on the website. You can choose from a variety of ecards that you may fill out that we will hand deliver to your loved one residing in our facility. Our ecard feature is free of charge.

Is smoking permitted in the facility?

Although we encourage non-smoking, we do allow smoking in the designated smoking area, after the assessment of the nursing team. Please inform your nurse if you would like to smoke, so that we can review the policy with you.

Where should I park when I come to visit?

There is ample parking in the parking lot with wheelchair access; as well as street parking. Please observe all posted city parking signs.

Can I bring in my loved one’s favorite food?

There is nothing like a home cooked meal! We are happy to allow you to bring food, as long as it’s consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.

Is there someone who provides haircuts?

Yes, we have beauticians available.

Will my loved one’s room have a television?

All of our rooms feature smart TVs.

Will my loved one have telephone access?

All of our rooms have phones available for residents to call out and receive calls in.

Will my loved one have internet access?

WiFi Internet is provided for residents and their guests.

How often will the Rehabilitation staff work with my loved one?

Our plans of care are individualized based on the residents needs and tolerance, physicians orders, insurance authorization.

Will Medicare cover my stay in the facility?

Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days. If there are any challenges to pay co-pay determined by Medicare, our Business Office Manager is happy to assist you with alternatives.

Who do I talk to about food preferences? Are there alternate options to each day’s menu?

Upon admission our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.

Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director and they will try their best to accommodate needs.

Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records, and relevant lab data. The results of these assessments are discussed at care conferences.

What do we do if we have personnel concerns?

Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members. Our administrator is available to address any concerns, please inform your nurse if you’d like to speak with her.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.

The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.